American Association for Training and Development

I served as a presenter for the State ASTD Symposium in San Antonio at Valero Energy, Inc. The topic was "Harvesting Human Performance" in determining good, better, and best approaches to performance improvement. This advance track presentation was attended by the best of best corporate trainers and industry executives in the state. It both instructed and motivated them to aim for the MOST reliable "systems" in their given business. While the "ThinkReliability" approach was used as methodology, were encouraged to get -back-to-the-basics and include the people closest to the work to map out more reliable cultures and processes for their organizations.