Process Improvement

Since 1999, I have been the point person for XXX Process Improvement. I wrote, implemented, and instruct a home-grown three day course for all employees at XXX. This course offers a no-nonsense blue print for restructuring our antiquated “business-as-usual” approach. It provides all the information needed to make the transition toward improving quality and productivity while reducing cycle time and cost, all within a team setting. We establish which processes drive business, which ones are working, and which new ones to introduce. Participants leave the third day of class wanting only more. The following is what you can expect to learn in the workshop.

Section 1: IMPROVING ORGANIZATIONAL PERFORMANCE
Reliability
Quality
Edwards Deming
Systems
How does PI Work?
EXCEL
Section 2: SATISFYING OUR CUSTOMERS / STAKEHOLDERSCustomers
Active Listening
Listening Inventory
Section 3: BUILDING SUCCESFUL TEAMS
Results, Process, Relationship
Team Roles
Section 4: DISCOVERING THE CURRENT PROCESS
Right Answer Thinking and Systems Thinking
Visual Information
Flowcharting
Section 5: IDENTIFYING A PROBLEMSelecting and Defining a Problem
Key Stakeholders
Goals Dictate and Prioritize ALL Problems
Chartering a Team
Section 6: CREATING A VISION STATEMENT
Values, Mission, Vision
Attributes of a Positive Vision
Section 7: DICOVERING ROOT CAUSES
The "Why" Method
The Think Reliability Approach
Cause Mapping
Section 8: UTILIZING DATA
Types of Data
Collecting and Summarizing Data
Descriptive Statistics
Tools for Analyzing Data
Data Analysis Construction Packet
Section 9: GOOD, BETTER, AND BEST SOLUTIONS
Items to Consider
Possible Solutions - Be Creative!
Solution Steps
Stages of a Discussion
Section 10: CREATIVE IMPROVED PROCESSESAuthorization Process
Section 11: MAINTAINING EXCELLENCE
Monitoring the Process
Section 12: CELEBRATING ACCOMPLISHMENT
Celebrating Others